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IHA offers Castlegarians an apology

An open letter to the community of Castlegar;

Interior Health would like to apologize to the residents of Castlegar and area for not properly informing you of the temporary closure of the emergency department last Saturday.

Interior Health has contingency plans in place when facing a service interruption like this, which includes notifying community officials, the public, and the media as soon as possible. Normally, a public service announcement is issued, advising the community of the temporary closure with clear alternatives for people who require care. This did not happen in this case, and for that Interior Health sincerely apologizes.

While this was the first time we have had an interruption to emergency department services in Castlegar, we are currently reviewing our processes to ensure timely notifications are in place should we be faced with this type of situation in the future.

Interior Health’s priority is to prevent any future service interruptions and we remain committed to providing residents of Castlegar and area with access to quality emergency services.

Sincerely,

Diane Gagnon,

Community Integrated Health Services Administrator

Kootenay Boundary