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New online complaint portal for Bylaw Enforcement, Dog Control

Regional District of Central Kootenay
By Regional District of Central Kootenay
February 7th, 2024

The Regional District of Central Kootenay (RDCK) Bylaw Enforcement Team is introducing a new online complaint portal to improve operational department efficiency.

Effective immediately all referrals for Bylaw Enforcement and Dog Control are required to be submitted in this format.

“As a department we deal with a large volume of inquiries and this new process will help streamline the referral process, ensuring all complaints are dealt with in a timely manner,” said Jordan Dupuis, RDCK Bylaw Enforcement Team Supervisor.

The new portal will help reduce the number of calls/emails, systematically track all inquiries and complaints, while enhancing the overall service to the public. Residents will have two options to submit; a general inquiry form or a complaint form.

Bylaw enforcement within the RDCK is a complaint driven service and the RDCK enforces contravention related to a RDCK Area where a related bylaw applies.

Bylaws in your Electoral Area could include Dog Control, Unsightly Property, Noise Control, Nuisance, Land Use and Zoning. Go to www.rdck.ca/bylawenforcement for more information on the bylaws related to your Electoral Area.

Once a complaint is submitted, the person will be contacted by a Bylaw Enforcement Officer to confirm details and clarification.

If complaint requires action, the Bylaw Enforcement Officer begins the process of trying to reach a solution to achieve compliance to the bylaw. All complainant information is considered confidential and will not be released.=

Anyone without access to a computer or cannot complete the form online, please contact the RDCK Bylaw Enforcement Department at 250.352.6665.

This post was syndicated from https://thenelsondaily.com
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