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LETTER: Glowing commendation for Safeway managers

I wish to express my heartfelt appreciation and gratitude to Erica (Gregory), the pharmacy manager and Brian (Bogle), the store manager, of our local Safeway in Castlegar for going above and beyond expectations.

Due to human error, a component of my medication, which is vital to my well being and life, was not delivered to the store. Upon hearing of this, Erica began calling the local pharmacies and hospitals to inquire if the drug was in stock, to no avail.

Hearing of this, Brian informed Erica to locate the medication and they would get it to Castlegar ASAP by whatever means possible. Erica had her daughter pick the medication up in Kelowna and deliver it to Castlegar by store opening Sunday.

What you have done for me, my three daughters and five grandchildren, words cannot express.

Erica and Brian you will always be welcome in our homes, and forever a part of our family.

Thank you.

Steve Hart